What happens after you place your order and free shipping?

Our staff takes great care to ensure that each order is checked and packaged as we ship your order to China Post or to USPS. Sometimes an item may arrive damaged. If this happens contact us immediately and we will arrange for a new urn to be shipped to you.

Available shipping methods and costs

We offer free standard ground and affordable express options. Our competitors usually hide their excessive shipping costs. You can avoid this surprise, save money, and buy items from us when needed.

When do your orders arrive?

If the ground is shipped, your order will arrive within 15 - 40 business days (weekdays do not include weekends and holidays). If you have questions about when your order will arrive, please contact us.

 How is your order status?

Please check your email for the tracking code we included in the completed status email. FedEx code will have 12 digits, no letters, ie. 866783016467. The USPS Priority Mail Code will have 20 numbers. Please visit www.ups.com or www.fedex.com.

Customer satisfaction can be guaranteed through good communication. Please call or email