Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you choose, we can issue your refund as Farfetch credit; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

A 100% Satisfaction Guarantee is promised on all urns, keepsakes,fashions, and jewelry. If the urn has arrived and you decide you do not want it for whatever reason, return it to our address below to Mr. Alfred within 10 days of delivery for a refund . 60 Days non-delivery refund for missing/lost orders after our manually verification with couriers.

Items that cannot be returned / refunded

Any item that has been personalized.

Urns or jewelry that has been filled.

Return shipping will be paid by: Buyer.

Items that have been damaged or tampered with by the customer.

Expedited shipping charges are not refundable unless a shipping error occurs on our behalf.

Orders are out of reasonable control.


Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Clothes Tags and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.